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Cancellation policy
(1) Consumers generally have a statutory right of withdrawal when concluding a distance contract, about which the provider informs them in accordance with the statutory model below. The exceptions to the right of withdrawal are regulated in paragraphs (2), (4), (5) and (6). A model withdrawal form can be found in paragraph (3).
Right of withdrawal – Standard shipping
You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. by letter, WhatsApp or email). You can use the attached model withdrawal form, but this is not obligatory.
To meet the cancellation deadline, it is sufficient that you send your notification of exercising your right of cancellation before the deadline expires.
Right of withdrawal – Shipping method “Collect”
From the moment the order is placed and thus the "collecting" begins, you have the right to withdraw from this contract within fourteen days without giving any reason.
From this point on, we act as your designated third party, who is not the carrier, and take possession of the goods on your behalf until you instruct us to deliver them.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. by letter, WhatsApp or email). You can also use the attached model withdrawal form, but this is not mandatory.
Consequences of the revocation
If you cancel this contract, we will refund all payments received from you, including delivery costs (excluding surcharges for special delivery methods), within fourteen days from the day on which we receive your cancellation notice.
We will use the same payment method for the refund that you used for the original transaction, unless otherwise expressly agreed. You will not incur any fees for this refund.
We may refuse to refund you until we have received the goods back or you have provided proof that you have returned the goods, whichever is the earlier.
You must return the goods to us within fourteen days of the day on which you inform us of your cancellation. The deadline is met if you send the goods before the deadline expires.
You bear the direct costs of returning the goods.
You are only liable for any loss in value of the goods if this loss in value is due to handling of them that is not necessary for testing their condition, properties and functionality (§ 357 para. 7 BGB).
(2) Exclusion of the right of withdrawal
The right of withdrawal does not apply to individually manufactured products that have been produced according to customer specifications or are clearly tailored to personal needs (§ 312g para. 2 no. 1 of the German Civil Code). This applies in particular to products with custom texts, engravings, or special designs where resale is significantly restricted.
(3) Model withdrawal form
(If you wish to cancel the contract, you can use this form.)
I/We (*) hereby revoke the contract concluded by me/us for the purchase of the following goods (*) / the provision of the following service (*).
Ordered on (*) / received on (*)
Name of consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only for notifications on paper)
Date
(*) Please delete as appropriate.
(4) Right of withdrawal for digital content
For digital content not delivered on a physical medium, the cancellation period begins upon conclusion of the contract. Delivery before the end of the cancellation period will only occur if the customer expressly agrees and acknowledges that their right of cancellation will thereby expire (Section 356 Paragraph 5 of the German Civil Code).
